Shipping Policy

Local pickup is the default

Version 1 of our online storefront supports local pickup from Clayfield, Brisbane. See our Pickup Policy for details.

Local delivery

Local delivery within Brisbane is available on selected items — look for the "Delivery available" badge on the product page. Fees depend on suburb, item size and access, and are quoted before you confirm. Request a quote through the item's enquiry form or via Contact.

Postage

Postage for clothing and small items is being added progressively. Where postage is offered, options and costs will appear on the item page at checkout. Standard handling time is 1–3 business days from cleared payment. Delivery times depend on Australia Post or the courier service selected.

Areas we serve

Local delivery: Greater Brisbane. Postage: Australia only, when offered on the item.

Damaged in transit

Please check items on arrival. If a posted item arrives damaged, contact us within 48 hours with photos of the item and packaging so we can lodge a claim with the carrier and work with you to resolve it.

Lost parcels

If tracking has not updated for 10 business days, contact us and we'll help lodge a lost-parcel enquiry with the carrier.