Pickup Policy

Where to collect

Collection is by appointment from {{address}}. The exact pickup instructions for your item will be confirmed by SMS or email once you reserve.

Booking a pickup

1. Reserve the item online and provide your mobile number.
2. We'll confirm your preferred pickup window (usually within a few hours during business hours).
3. Arrive at the confirmed time. Please give us 30 minutes notice if you're running late.

Hold period

Reservations are held for 48 hours from confirmation unless another period is agreed in writing. If we don't hear from you within that window, the item is returned to available stock.

Payment on collection

Payment is cash on collection unless another method is agreed in advance. Bring the exact amount where possible. Please inspect and test the item before paying — you're welcome to check it works and matches the description.

Bringing help & vehicles

Large items (furniture, whitegoods, tools) may require two people and a suitable vehicle. Check the item's dimensions on the listing before you leave home. We do not provide loading assistance for very heavy items unless arranged in advance.

ID

For high-value items we may ask to sight photo ID on collection to help protect against fraud. Any ID sighted is only used to confirm identity and is not recorded.