Returns & Refunds Policy

Inspect before you pay

Every item is second-hand and sold as-is with the condition indicated on the listing. You are welcome — and encouraged — to inspect and test the item at collection before paying cash. If it isn't as described, don't take it, and we'll refund your reservation or offer an alternative.

Change of mind

Because our items are pre-loved and typically one-of-a-kind, we do not offer change-of-mind refunds once a sale has been completed and the item collected.

Not as described

If an item is materially not as described in the listing, contact us within 7 days of collection at the details below with photos and your order reference. We will work with you in good faith to resolve the issue — options may include repair, replacement (where available), partial refund, or full refund.

How to request a return

1. Contact us within 7 days of collection using the details below.
2. Include your order reference, item name, photos and a description of the issue.
3. Wait for our reply confirming the next step before returning the item.