Privacy Policy

What we collect

Name, mobile, email, suburb/postcode, purchase and reservation history, and marketing consent choices.

How we use it

Fulfilling reservations, contacting you about pickup, and sending marketing only where you have granted consent.

How long we keep it

We retain account and transaction records for 7 years to meet Australian tax and consumer-law record-keeping obligations. Marketing consent records are kept while your account is active and for 2 years after closure. You may request earlier deletion of non-mandatory data at any time.

Your rights

You can update or withdraw consent at any time from your account preferences, request a copy of the personal information we hold about you, and request deletion of your account by contacting us at the details below.

Complaints

If you have a privacy concern, contact us first using the details below and we will respond within 30 days. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.